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Le Creuset 3-ply Care, Use & Guarantee

Care-

Dishwasher Safe

Before First Use-

Enjoy unboxing your new purchase! (And make sure to remove the labels and packaging.)

Wash your Le Creuset product in warm, soapy water; then rinse and dry thoroughly.

Condition the interior non-stick surface by rubbing vegetable or corn oil over the entire surface, using a paper towel. When you're done, rinse your product with hot water, then dry thoroughly.

When frying for the first time, add vegetable or corn oil so the base is covered. Then heat the oil gently, rotating the product to coat the inner side walls. Remove it from the heat, let it cool, then clean with paper towels.

Cooking

Stay protected – always use oven gloves when handling anything hot.

We recommend using Silicone Tools or wooden/heat-resistant plastic tools. Metal utensils can also be used, with care. They should not be used harshly or scraped over the non-stick surface. Avoid knocking metal utensils on the top rim of non-stick coated products to avoid damage. DO NOT use hand-held electric or battery-operated beaters or blenders, knives or sharp tools and implements inside non-stick coated pans, as they may damage the surface.

Use the product on the most appropriately sized hob ring — it’ll make your food cook more evenly, and reduce the risk of damage to the handles and sides. This is especially important on induction hobs: if you use the wrong-sized ring, there’s a risk the hob won't ‘recognise’ the product.

Cooking on a medium or low heat gets the best results — even for frying and searing. Let the product heat up gradually for great tasting food that’s cooked evenly. If you do need to use a higher heat, lower the setting once the desired heat has been reached.

For fat-free cooking, preheat your product on medium heat for around 2 minutes. Then go ahead and add your food. Don't leave the product unattended or allow the dry non-stick surface to overheat. This could cause damage.

For induction hob cooking, avoid using the ‘boost’ function as it should only be used for rapid heating large volumes of water.

If you're using salt, don't pour it directly onto the stainless steel surface. To avoid damage, add it to hot cooking liquid or food.

When using under the grill, always allow at least a 6.5 cm (2 ½ inch) gap between the heat source and the top of your product.

For best results, place your product on a shelf or rack. Never place your product on the floor of your oven – it can increase the cooking temperature, leading to faster, uncontrolled cooking which could cause damage.

Cleaning

Always cool the product for a few minutes before cleaning. Do not plunge it into or fill it with cold water when hot, excessive surface temperature changes may damage the product.

Guarantee-

Le Creuset offers a lifetime guarantee on all 3-ply stainless steel products*. The guarantee applies from the date of purchase for the lifetime of the original owner, whether a self purchase or received as a gift.
The guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.
To claim under this guarantee firmly attach to the cookware your printed name, address and nature of the complaint , together with the name of the retailer, if known.
Return it, with proof of purchase, to the retailer from which it was purchased, or to the appropriate address given for your country of residence.
Defective cookware will be repaired or, if repair is not possible, replaced free of charge with a similar product or one of equivalent value if the original product is no longer in production. Please note that in the case of a set, only the faulty item will be replaced.
The following are excluded from the terms and conditions of the guarantee:
  • Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.
  • Scratches, stains, discolouration, corrosion or damage from overheating, to the interior or exterior of the pan. This also includes the non-stick coating.
  • Consequential damage is expressly excluded from this guarantee.
  • A slight yellowing of the surface can occasionally happen after heating. This is completely harmless and does not affect the performance of the pan and is therefore excluded from the guarantee.
The guarantee does not affect your statutory rights.
* 10 year guarantee on the non-stick poaching insert for the 3-ply Stainless Steel Sauté Pan.